Refund policy

RETURNS & REFUNDS

We hope you love your Lokal Collective order! Because each item is made to order just for you, we’re unable to accept returns or exchanges for sizing, color preference or a change of mind.

That said, if something isn’t right with your order, we want to make it right. If your item arrives damaged, defective or different from what you ordered, please email us at hello@lokalcollective.com within 7 days of delivery. Include your order number and a few photos of the issue, and we’ll take it from there.

If your package appears to have been lost in transit or there’s another fulfillment issue, please reach out and we’ll be happy to help.

Since our items are made especially for each order, we recommend taking a quick look at the product details and sizing information before ordering.

CANCELLATIONS & CHANGES

Orders can move into production pretty quickly, so we can’t guarantee changes or cancellations once an order has been placed. If you catch something right after ordering, email hello@lokalcollective.com as soon as possible. If we’re able to make the change before production begins, we absolutely will.