Here are answers to a few questions you might have before you shop Lokal. We’re new around here, so we’re sure we haven’t thought of everything. If we missed yours, send it our way!
What is Lokal Collective?
Lokal Collective is a fresh take on hometown gear, starting right here in Westfield, Indiana. Our goal is to create elevated, easy-to-wear styles that let you show a little local love without sacrificing your personal style.
When will my order arrive?
Each item is made just for you, so production and shipping times vary by product. You’ll see an estimated delivery date at checkout, and we’ll send tracking information as soon as your order is on its way.
Please keep in mind that delivery dates are estimates, and we’re not currently able to offer rush or expedited production.
How much is shipping?
Shipping costs vary based on the products in your order and will be calculated at checkout. From time to time, we may also offer free shipping or other shipping promotions, so keep an eye out!
Where do you ship?
Anywhere in the United States. So whether you’ve moved away or have friends and family (hello grandparents!) who want to represent your hometown from afar, a little Lokal style can still make its way to you.
Why did only part of my order arrive?
Some Lokal pieces may ship separately depending on the items in your order. That means your order could arrive in more than one package or on different days. You’ll receive tracking information for each shipment, so keep an eye out — the rest may still be on its way!
How can I track my order?
Once your order ships, you’ll receive an email with tracking information.
How do I know what size to order?
The product was the easy decision. Now comes the size. Because we use different garments and styles, fit can vary from one product to another. We’re also making an effort to offer more women’s-specific styles alongside unisex options, because sometimes “unisex” just isn’t the fit you’re looking for.
Be sure to check the sizing information and product details on each product page before ordering. We’ll also call out anything you should know about the fit, including when we recommend sizing up for a more relaxed look.
Can I return or exchange my order?
Because each Lokal Collective item is made just for you, we’re unable to accept returns or exchanges. Please take a peek at the product details and sizing information before ordering to make sure you find the right fit.
But of course, if something isn’t right when your order arrives, we want to know! If your item arrives damaged, defective or incorrect, please contact us within 7 days of receiving it so we can help make it right.
Can I change or cancel my order?
We start working on orders quickly, so changes or cancellations aren’t guaranteed once an order is placed. If you notice an issue with your order, contact us as soon as possible and we’ll do our best to help.
What if my order arrives damaged, defective or incorrect?
We’ll make it right! We’re new around here, and while we hope every order arrives just as it should, we know there may be a hiccup or two along the way. If something isn’t right, contact us at hello@lokalcollective.com within 7 days of receiving your order. Please include your order number, a quick description of the issue and a few photos so we can get it sorted out as quickly as possible.
Will you be adding new designs?
Absolutely! We’ll be releasing new Lokal drops periodically, so check back often and join our email list to be the first to know what’s new.
Have an idea you’d love to see? We want to hear it! Send your design requests our way at hello@lokalcollective.com
Do you offer bulk orders?
Planning something for a team, group, event or organization? We’d be happy to chat. Contact us at hello@lokalcollective.com with what you have in mind and we’ll let you know what’s possible.